The KPI Reports are designed to support better decision-making by offering targeted insights into invoice aging, income flow, and other revenue-related metrics.
The KPI Reports module is enabled by default. If you’d like to request deactivation, please contact our support team.
- Once activated, navigate to Business Intelligence → KPI Reports to access the submodule.
Overview
The Overview submodule gives you a high-level snapshot of the most important financial indicators. It’s ideal for quick check-ins or leadership meetings when you want a clear summary without digging into full reports.
It consists of 3 sections:
A/R Aging – Displays the current Open Balance (unpaid invoices due today) along with aging breakdowns by overdue periods
Revenue (Completed) – Shows revenue totals based on completed services
Revenue (In Progress) – Displays income tied to ongoing services that haven't been completed yet
Each section shows the sum of the services for the last five weeks and the amounts for the current month (MTD) and the current year (YTD)
- To dive deeper into any of these data sets, click the View Full Report button next to the respective KPI section or use the sidebar to access its full submodule.
Revenue (Completed)
This submodule is based on the services, specifically on those that were marked as Completed by fieldworkers or office manager during the selected period. Since the report reflects final, completed work, it's perfect for financial tracking, invoicing follow-ups, and end-of-month revenue summaries.
For example: If you select May as your period, the report will show all services that were completed between May 1 and May 31, regardless of when they were started.
The page displays a wide range of information, such as:
Workorder number and client name (both clickable)
Project address and service name
Start Date — when the first job for this service started
Completed Date — when the service status was changed to Completed
Class pricing (if any)
Calculated totals:
Total for Service
Discount — applied proportionally, based on service prices
Total with Discount
Tax name and amount (if taxable)
Total with Tax
Invoice details (if the service was invoiced):
Invoice number (clickable)
Invoice creation and sent dates
Revenue (In Progress)
The Revenue (In Progress) submodule captures services that have already started but haven’t been completed yet. It’s your real-time view into what projects are active and potentially billable soon, and it's extremely useful for forecasting cash flow, managing job progress, and spotting bottlenecks in service delivery.
To appear in this submodule, a service must have at least one job, for the service has been started, and that service shouldn't be Declined or Completed.
The table here is similar to the one in Revenue (Completed), but with a few differences:
Workorder number, client, address, and service
Worked Hours — total hours On Site. Applied from the extended Schedule Report.
Start Date of the first job
Class pricing (if any)
Calculated totals:
Total for Service
Discount
Total with Discount
Tax name and amount
Total with Tax
Dynamic Behaviour
The reports update automatically based on service status. If a service appears in Revenue (In Progress) and then gets marked as Completed, it will move to Revenue (Completed) the next time you load the report.
Likewise, if a completed service is reverted to the New status, it will disappear from the Completed report and return to In Progress (as long as work has started). This dynamic tracking ensures you always see the most accurate picture of your income, both earned and in progress.
A/R Aging
The A/R Aging report is a powerful tool designed to show you which invoices were expected to be paid on a specific date. Think of it as a snapshot of accounts receivable for any given day — it reflects exactly what was unpaid at that time, and the data shown tablet is based on the Invoice Creation Date.
For example: If a payment came in on May 22, it will appear as paid only when you select May 22 or any day after that. If you view May 21, the invoice will still appear as unpaid.
A summary underneath the calendar gives you a quick overview of what was due on the current day and how long other invoices have remained unpaid.
Open Balance – Total due amount as of today
Due periods:
0–30 days
31–60 days
61–90 days
91–120 days
121+ days
These columns represent the invoice’s age range as of the snapshot date. Once recorded, these values do not change, even if the invoice is later paid.